Refund policy

Refund & Return Policy — SMARTNOVA

Last Updated: August 10, 2026

At SMARTNOVA, we want you to be completely satisfied with your purchase. If you are not satisfied with your Meta AI Glasses, you may request a return or refund within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Return & Refund

You have 7 days from the date of delivery to contact us regarding a return or refund.

To be eligible, the product must:

  • Be unused or in its original condition.

  • Be returned with the original packaging and accessories.

  • Not have any physical damage caused after delivery.

  • Include all items that were originally included with the order.

2. Damaged or Defective Product

If your Meta AI Glasses arrive damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

After reviewing your request, SMARTNOVA may offer a replacement or refund where applicable.

3. Change of Mind

If you simply change your mind after receiving the product, you may request a return within the 7-day return period, provided the product remains in its original condition and meets our return requirements.

4. Return Shipping

For returns due to a change of mind, the customer may be responsible for the return shipping charges.

If the product is confirmed to have arrived damaged, defective, or incorrect due to an error on our part, SMARTNOVA may cover the applicable return shipping costs.

5. Refund Processing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method or refund arrangement available for your order.

Please allow reasonable processing time for the refund to reach you after approval.

6. Delivery Charges

Delivery charges are paid separately by the customer and are generally non-refundable, except where applicable due to an error or issue attributable to SMARTNOVA.

7. Items That Cannot Be Returned

A return or refund may be refused if the product:

  • Has been damaged through misuse or negligence.

  • Is missing original accessories or packaging.

  • Shows signs of unauthorized modification or repair.

  • Is returned after the 7-day return period.

  • Cannot be reasonably verified as the product purchased from SMARTNOVA.

8. How to Request a Return

To request a return or refund, please contact SMARTNOVA with your order number and reason for the return within 7 days of receiving your order.

We will provide you with the appropriate return instructions after reviewing your request.

SMARTNOVA reserves the right to inspect returned products and determine eligibility according to this policy.